Inaccessible and inflexible processes and decision making.

Poor or damaging assessment processes with little clarity about what to expect.

Lack of information or explanation about entitlements, staff roles, available support and limitations.

Burdensome personal budget administration. 

Inaccessible or intimidating complaints processes.

Having no access to or knowledge of care plans.

Problems with care plan reviews.

Excessive pressure to demonstrate need or not being believed. 

Support plan and care budget decisions delayed due to bureaucratic processes. 

Administrative errors. 

System inability to address multiple or ‘complex’ needs.

Poor working conditions and high turnover of staff leading to problems with continuity. 

Lack of appropriately qualified and trained staff.