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restorative practice
​Organisations should practise restoratively rather than defensively. This means taking responsibility for the harm done and working to repair it with the service user. Organisations should investigate incidents transparently, identify lessons and make changes in partnership with service users and their organisations.
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Recommended resource: Markham, S. (2018) Dealing with iatrogenic harm in mental health
Systemic | Relational
“There is so little guidance...regarding monitoring and assessing individual practitioner’s practice. And…that being linked to identifying and learning from lessons and hopefully…in the context of restorative practices.”

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