better frontline practice
Systemic | Relational
There should be more and better trained frontline practitioners with advanced communication and listening skills, empathy and respect for individuals and their needs. Practitioners should not make assumptions or judgments about an individual’s culture, religion, or ethnicity. Assessment, care, and support should be trauma informed.
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Recommended resources:
BASW. (2021) The BASW code of ethics for social work
“Sometimes people who are culturally aware can be helpful, but sometimes it can be the other way around. So, for me, it's more about people connecting. You just need the right person to listen and connect with you, believe you, when you tell them things, not make up things in the notes…”
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