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“Having advocacy services
to go through it with you might
be helpful because you want
someone from outside”
- Service user in Norrie et al, 2014
independent advocacy
& user-led support
Service users should be able to self-refer to advocacy that is fully independent from the local authority, particularly to: help navigate the system and assessments; provide support and information about service users’ rights and entitlements; and support and advice those who have been harmed in mental health social care services. Advocacy services should be provided by a user-led organisation funded through independent ‘crowdfunding’ or similar initiatives rather than by the local authority.
Systemic | Relational
“I think there needs to be something that's more tailored to these sort of…issues around social care. So, some sort of…mediation service or something…that could help…with people being able to access…whatever they’re entitled to under the Care Act"
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